Return Window
We want you to be happy with your purchase. If for any reason you are not satisfied, you may return or exchange an item within 7 days from the date of delivery.
Eligibility for Returns
To qualify for a return or exchange:
- Item must be unused, unwashed, and in original condition.
- Tags, labels, and original packaging must be intact.
- Proof of purchase (order confirmation email or invoice) is required.
Non-Returnable Items
The following items are not eligible for return or exchange: Items marked as final sale or clearance. Customized or altered products. Gift cards or vouchers.
Return Process
- Email us at [info@sanskruti.com] within 7 days of receiving your order, mentioning your order number and reason for return.
- Our team will provide you with a return shipping address and instructions.
- Ship the product back to us using a trackable courier service.
- Once we receive and inspect the item, we will process your refund or exchange.
Shipping Costs for Returns
- If the return is due to a defective or incorrect item, we will bear the return shipping cost.
- For all other returns, the customer is responsible for return shipping charges.
Refund Timeline
- Refunds will be issued to your original payment method within 5–7 working days after the returned product is received and inspected.
- For exchanges, your replacement product will be shipped within 2–3 working days after approval.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [info@sanskruti.com] with clear photos, and we will arrange a free replacement or full refund.